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Support URL

FitRoster Pro Support

Find usage guides, contact support, and get release-ready help for coaching, trainee schedules, training records, sync, backup, and privacy requests.

Email support Usage guide available App Store support page
FitRoster Pro coach schedule screen on iPad
Support for a professional training workspace, captured from the release simulator build.

How to get help

A clear path for product support.

Start with the usage guide, then contact FitRoster Pro with the app version, device, iOS version, and a short description if you still need help.

Read the guide

Use the HTML guide for setup, editable exercise names, custom exercises, training records, analysis, and coach-trainee workflows.

Send details

Include your question, app version, device model, iOS version, and the screen where the issue happens.

Privacy and data

For privacy or data questions, use the dedicated Privacy Policy page and support email.

FAQ

Common support questions.

Do I need a subscription?

No. FitRoster Pro is positioned as a complete app without a recurring subscription or later paid unlock for the core coach and trainee workflows.

Where is the usage guide?

The guide is a live HTML subpage linked from the product and support pages, with multilingual content and localized screenshots.

What should I include for sync or backup questions?

Send the app version, device model, iOS version, the role you use, and whether the question is about iCloud sync, coach-trainee sharing, or backup files.

Will more languages be supported?

Yes. The release site and guide library are structured for more language versions, and additional guides will be added progressively.

Apple Health (HealthKit)

FitRoster Pro uses Apple Health (HealthKit) to read your latest body weight and, after authorization, save completed workouts (activity type, start/end time, duration, workout title and a sync identifier). It does not read heart rate or write body weight. These permissions are optional.

Disconnect stops future Apple Health (HealthKit) access from FitRoster; existing data remains. Manage system permissions or delete saved workouts in Apple Health. Imported body weight may be included in an AI request only after third-party AI consent and the applicable request controls. Manual logging remains available without HealthKit.

AI Data Sharing

Optional AI uses your selected OpenAI (GPT), Google (Gemini), Anthropic (Claude) or xAI (Grok) service. Before the first connection, review the data disclosure and explicitly consent. Manage or withdraw consent in Settings → AI Data Sharing.

Optional third-party AI. Only the provider you select receives data when you request an AI action and consent. Saving an API key does not grant consent.

Data and purpose

  • Plans, analysis and coach feedback: the relevant workout history (dates, exercises, sets, reps, weights, duration, distance, effort), goals, notes, feedback and entered requests; body weight and InBody measurements when included; names when included in the request. Body weight may originate from Apple Health. Used to generate the requested draft or interpretation. Existing per-request data controls still apply.
  • Recognition: the selected equipment photo or InBody report image, including any visible people, names or health measurements, plus exercise catalog context where needed. Used to identify equipment or extract report values. Crop or cover information you do not want to share before choosing the image.
  • Voice parsing: the current transcript and language, to extract set values. FitRoster does not send the audio recording to these AI providers.
  • Connections also send your API key for authentication and expose network information such as your IP address. Refreshing the model list sends credentials, not workout records or images.

Your control

Consent is saved on this device for this provider and disclosure version. Other providers require separate consent. Cancel keeps manual logging, plans and local analysis available. Review or withdraw consent in Settings → AI Data Sharing. Withdrawal blocks new requests and cancels active AI requests; data already delivered cannot be recalled. Consent alone never starts an AI request.

The selected provider processes data under its API terms, retention rules and account settings. Review its privacy policy below. Share another person’s data only with their permission.

AI access and costs

Free download applies to the app. Optional AI requires your own provider API key; provider usage may incur separate charges. Check the price shown in your App Store before downloading.

AI can make mistakes. Review generated plans, interpretations and recognized values before using or saving them. AI does not provide medical diagnosis, treatment or emergency advice.